Highly skilled and motivated individual with solid management experience, results oriented, and driven. Familiar with accounting functions including payroll, accounts payable, receivables, collections, and responsible for authoring annual budgets. Counseled employees, implemented training programs, and directed inventories. Computer literate and proficient in Windows, Office, UNIX, Lightspeed, and IDS. Skilled technician experience with 2 and 4 cycle products including the utilization of computerized diagnostic equipment. Knowledgeable in regards to OSHA regulations and standards, maintained MSDS files, versed in workers compensation and labor laws. Skilled in contract negotiations, project estimating, building codes and regulations, material procurement, and site management.
EMPLOYMENT
Aug 2007- Present Project Manager BPR Construction
Plan, organize, and manage the residential and light commercial construction projects of a general contracting firm in Oklahoma and Texas. Responsibilities include design and plan review, project analysis, preparation of documents, project estimation, bidding, negotiations, sub contractor selection, material procurement, scheduling, budgeting, code research and compliance, quality control, and crew supervision.
Aug 2004-Aug 2007 Service Manager MarineMax
Responsible for service operations including scheduling, dispatching, authoring repair orders, writing annual budgets, defining training goals and developing process maps for their attainment, performed employee evaluations, monitored AR ensuring collection practices were followed. Increased technician efficiency by 15% resulting in greater profitability, brought sales volume to record levels, necessitating the creation of new positions. Streamlined Service operations reflected in higher CSI (Customer Satisfaction Index) to levels exceeding national standards, designated champion for Sea Ray Master Dealer program achieving that goal for the first time in dealership history fall of 2006, pursued NMMA certification status and succeeded in 2007.
Aug 2000-Aug 2004 Project Manager BPR Construction
Oversaw daily field and office operations of a construction company handling commercial and residential projects. Provided on-site management and quality control to ensure projects met time and budget requirements, and were built in accordance with contract documents. Coordinated and scheduled subcontractors and suppliers. Scheduled, conducted and participated in project meetings.
Prepared budgets, estimates, bids, proposals, schedules, contracts, subcontracts, and work scopes. Negotiated subcontract agreements, purchase orders and general contracts with client.
Aug 2000-May 2002 Service Manager Gordons Inland Marine
Managed a service center within a multi-million dollar dealership. Set goals, implemented internal CSI program, ensured technical credentials current for product offerings, filed warranty claims, tracked efficiently, and increased production. Functioned as a service advisor accurately communicating the customer’s needs to the technician in a clear and concise manner. Responsible for all shipping and receiving within the company. Performed numerous accounting & clerical duties including billing, invoicing, purchasing, and payroll. Charged with various technical, cosmetic, and diagnostic procedures.
July 1996 – Aug 2000 Parts and Service Manager MarineMax
Managed a parts and service department with sales in excess of 1.5 million. Supervised employees in 2 locations. Implemented employee training courses resulting in increased productivity. Authored Challenger Boats “Warranty Procedures Manual”. Performed numerous accounting functions including determining annual budget requirements. Performed all duties relating to shipping and receiving. Planned and relocated our parts and accessories department to our new facility. Spearheaded the turnaround of the Lake Lewisville parts department. Maintained technical certifications. Trouble shot complicated marine operating and electrical systems performing required repairs. Functioned as a Service Writer and Parts Advisor as needed.
May 1993 – May 1996 Parts and Service Coordinator B & K Marine
Charged with the duties of running a parts department and ensuring proper service flow. Set up trade shows, selling products and answering technical questions. Planned and re-designed the physical layout of the accessories department. Increased profit margins by 20%. Responsible for daily cash control. Continued to increase profits through the use of variable margins. Oversaw every aspect of shipping and receiving. Assigned technical repairs completing them in a timely and efficient manner. Performed the duties of a service writer assisting customers and scheduling work.
EDUCATION
Journeyman Electrician Training
Ashworth College, GA 2009 (Graduate spring of 2010)
Bachelor of Science in Business Administration
Almeda University, Boise, ID 2003
Mercury Marine 1995-2005
1995 Basic Marine Technology; Service Management Institute.
1996 Major Mercury, Mercruiser, and Force
1998 Certification Mercruiser
2000 Advanced Propeller Theory, Advanced Corrosion Principles
2001 Advanced Fuel Systems/Advanced Electrical Systems
2004-2005 Smartcraft I, Smartcraft 2005/DTS, Electrical Systems 2, Serving Older
Product Mercruiser, Oils and Lubricants.
LICENSES
Apprentice Electrician # 188190
State of Texas, Expires 2/11/2011
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